- Do you sell Crystals Wholesale?
- NO, we don't. No phone calls, please. We are sorry, we are just too busy with our wonderful retail customers!
Please see our information page for Wholesale Crystals.
- Do you sell Candles Wholesale?
- YES. Please see our information page for Wholesale Candles. Do you have the candles in stock in your inventory?
- No, we don't. The candles come from our Candle Affiliate Partner. Please see our Candle Pages for information.
- Do you have a Catalog?
- Sorry, No. We have all of our crystals for sale on the Website Only. You may have a public library nearby with computers you can use to view our website!
- Do you ship orders outside of the United States?
- Yes, we do! We will happily ship to any country that is allowable by the Unites States Postal Service. Here is a page of information about Foreign and Overseas Orders.
- When will my order be Shipped?
- We will mail your order as soon as possible. Normally this is within just a Few Business Days. However, there is NO definite rule that we can give you about YOUR individual order. MANY things affect the mailing of each order. We make a LOT of things by hand, and THAT TAKES TIME. If you need something by a Certain Date, Please Simply Tell Us. Read all about Shipping and Deadlines Here. We have MANY orders that are gifts and have deadlines. They cannot ALL be processed first, so Giving Us a Due Date is Very Helpful.
- Shipment Notification? ~ Will I be notified when my order is shipped?
- ~ You will NOT receive an email when your package is shipped. ~
We are sorry, but NO, we have no way of making notifications when orders are sent.
~ You will NOT receive an email when your package is shipped. ~
- Where is
Sundrop Crystal located?- We are located in New Hampshire, USA. We are near the seacoast, and about 60 miles north of Boston. Sorry, we DO NOT have a shop. We have our wonderful website and Sundrop’s visitors are from ALL OVER THE WORLD! If you do not have a computer, you may have a public library nearby where you could use a computer to visit our website. You can print any pages you would like to keep. Here is a map showing Our Location.
- How long has Sundrop Crystal been in Business?
- Sundrop Crystal has been selling Beautiful Crystals since May of 1998. That is a lot of years and still going strong!!
- Do you have a Crystal Shop?
- No, we have all of our crystals for sale on the website only.
- Can I come by and pick out my crystals or get my order?
- NO, we are sorry, we do not have accommodations for any visitors.
- What kind of feedback have you gotten from customers?
- We frequently get messages from customers who are delighted with their purchases.
Here are a few Customer Comments.
- Do the crystals have a hole for hanging?
- Yes, all of the crystals have a hole for hanging except things like gazing balls, pyramids, and other desktop type items. Crystals are NOT available without a hole.
- Do the crystals come with strings?
- Yes, your crystals will have strings (fishing line) for hanging. Ready to get right in the window when they arrive! If you don't need strings, PLEASE let us know.
- I'm confused about the Sizes of Crystals. Can You Help Me?
- Yes, we'd be delighted to help with that. Here is a page of informationa all about Crystal Sizes.
We hope it helps you with your questions!
- Can I get something in a HURRY if I need it by a Certain Date?
- YES, OF COURSE!
We will be delighted to help you with any special occasion, no matter how soon it is. Just don't keep it a secret and expect us to perform magical miracles.
If you place an order and tell us when you need it, we will get it to you. Period.
~ Information about Special Occasion Due Dates ~
- Can you send a Gift directly to someone for me?
- Yes, we are delighted to do that. We will add a personal note for you, also. For additional information, please see our page about Sending Gifts from Sundrop Crystal.
- Do you have any suggestions for how I should hang my crystals?
- There are lots of ways to hang crystals. When you purchase crystals from Sundrop Crystal, strings are already attached to the crystals so that they are ready for hanging. We attach plenty of string so that you can hang them from the ceiling or from the top of a high window and place the crystals at the viewing height that you desire. If there's too much line, just hang the crystal as desired, tie a new knot, and cut off the extra string. You can hang your crystals from cup hooks or plant hooks in the ceiling, depending on the weight. Larger crystals can be fairly heavy. You can suspend a curtain rod or other decorative bar from the ceiling and hang your crystals in a row along it. You can mix crystals in with your hanging plants for surprise rainbows. You can put an extra curtain rod in the window for your crystal collection. A tension rod is great for this because it fits inside the window frame. If you plan to hang a lot of crystals or if you have large, heavy crystals, be sure the rod is very securely attached to the window, with a safety line or two tied to it. This will keep the curtain rod from falling down one day and causing disaster in your crystal world. Crystals can be hung from push pins stuck in the top edge of a window frame. The pins and the holes they make will be out of sight but your crystals can be suspended in the window. It's good to hang your crystals close to the window glass so that they will get the most possible light. However, try to allow them to be far enough from the window so that they can fully turn in any direction. The crystals will move when air currents catch them, and you'll see them sparkling. And if they are in the sun and making rainbows, the rainbows will move around the room as the crystals move!
- Do you sell suction cups for hanging crystals?
- We don't really recommend suction cups because they can fall down and allow the crystals to break. Lots of people do use them, however. we've heard that rubbing the suction cup on your forehead first helps them stick better to the window. Another reason we don't recommend suction cups is that it's more fun if the crystals are able to move. If a breeze (or your finger) gives a crystal a nudge, the rainbows it makes will dance around the room!
- Do you make the Crystals?
- No, the crystals are manufactured in Austria and other places around the world in factories by skilled artisans. However, we DO make all of the beaded items.
- Can you engrave or change the shape of the crystals?
- No, we purchase the crystals already made and cannot change them. Your local jeweler might be able to engrave them for you.
- Can you provide Handmade and Custom items?
- Handmade and custom items such as Clusters, Beaded Jewelry, and Beaded Crystal Hangers are available EXCEPT in December (we are too busy!) and early January.
- Can I hang a crystal in my car?
- It's a popular idea to hang a crystal from the rearview mirror of a car. In some states this is not legal. the flash from a crystal in the sun can blind other drivers or even look like a flashing blue or red emergency vehicle light. If a crystal is hanging on a piece of nylon line (fishing line) the movement of the car may cause the crystal to chafe through the string and fall off. The inside of the hole drilled through the crystal is sharp. Be careful of the size of the crystal you choose. A small crystal is best. Crystals are heavy and cause damage if they hit a person or a window in the car. A 38mm pear shape, a 20mm ball, a 30mm bell, or a 28mm heart, for example, are the largest things you should consider. So, if you're interested in hanging a crystal in your car, please keep all of these things in mind and be safe!
- How should I clean my crystals?
- Keeping crystals clean is important so they can look beautiful and make the brightest rainbows for you! Keep them dusted regularly with a feather duster or whatever your favorite duster is. Be careful in handling them to keep wear and tear off of the string. The hole inside the crystal is sharp and will cut through nylon line if the crystal chafes against it too much. If the crystals get cloudy, there are a number of ways to clean them. You can use an old T-shirt with a little window cleaner sprayed on it, and just rub the crystals with the window cleaner and then rub them dry. You can use the same technique using club soda. If you want to give them a soap and water bath, use two large coffee mugs. Fill one with warm soapy water, and the other with clear water. Dunk a crystal in the soapy water for a moment, then into the clear water to rinse, and rub dry with a clean lint free cloth such as a T-shirt. Your crystals will be sparkling at you in happiness! If you have AB coated crystals, the AB will not be harmed by window cleaner. There are new window cleaner wipes available, now, too!
- Do you have the crystals in your own Inventory?
- Yes, we have an extensive crystal inventory on our premises to fill your orders. We do our best to keep all items in stock at all times.
- What does AB mean?
- AB stands for Aurora Borealis (Northern Lights) and it is a 24K gold coating on part of a crystal. It makes the crystal produce iridescent colors in indirect light. It is a similar idea to the colors on a puddle when there is some oil on the water. AB is not invisible. A Clear crystal will be "crystal clear" in sunlight. An AB crystal may appear to be any color. AB is shiny and beautiful and does not interfere with rainbows.
- What is that mark in my crystal?
- Swarovski crystals have a laser etched logo which is visible inside your crystal. This tells you that your crystal is authentic Swarovski.
- Can you help me repair or restore a chandelier?
- We will be happy to provide you with most of the crystals that you need. We don't have the little metal connecting parts and other specific chandelier items. For professional assistance, please visit these Chandelier Cleaning and Restoration Experts.
- Is there a special glue that can be used to repair broken crystals or crystal figurines?
- There is a UV (ultraviolet) glue, or "Sun Glue," that is available in hardware stores. You put the glue on both surfaces, and then
holding the pieces together, step out into the sun for about 15 seconds, and it has cured.
- Can I make a mobile from crystals?
- A mobile is a wonderful idea for crystals. Just remember that crystals can be heavy, and that crystals should not touch each other. Construct your mobile very carefully so that the crystals never touch. You can use old chandelier arms to make a new mobile! Use your imagination when picking something to hang the crystals from! Happy creating!
- Can I make a windchime from crystals?
- Crystals are made of an extremely high quality form of glass. If crystals touch each other, they will chip and break each other. They do make lovely sounds when they bump, but you will soon learn that this is the sound of crystals getting hurt. Crystals are suitable for creations in which they do not touch other crystals. Crystals are best if they never touch anything at all, just hanging suspended in free space in the air. So, we're sorry to say, they are not a good choice for making windchimes.
- What payments do you accept?
- We accept VISA, MasterCard, Discover, American Express, and PayPal. We also accept Checks and Money Orders sent through snail mail. Orders paid by check will be held until the check clears.
- What is your return policy?
- You may return any item for any reason. There will be a 15% (fifteen percent) restocking fee on returned items. Please be sure it is packed so that it will return to us in PERFECT condition. We cannot provide refunds for chipped merchandise. Your refund depends on your packing. Keep beads from touching crystals if you order an item with a beaded hanger. The beads will chip the crystal. Keep crystals from touching each other or bouncing around loose. Let us know if you wish to have a refund or an exchange. We will refund the purchase price of the item, less the restocking fee, but NOT the postage. We do not pay for your return postage. We want you to be happy with your crystal purchases! Just let us know how we can help!
- If I email you, will you tell me when my order was mailed?
- We are very sorry, but our workload is so large that it has become impossible to answer each email asking if a package was mailed. If you need your order by a specific day, please tell us. If you are truly concerned, please email us. If you are merely "curious, wondering if it was sent yet", please try not to take up our time. We are making beaded items, clusters, and jewelry, and sending out orders. If you are not truly worried, please be patient and your order will be there quite soon. The Post Office has not lost a package of ours for Over Three Years. Very valuable items are sent by Fedex.
- Do you have any of the Carson Home Accents Products besides what is on the website?
- No, we don't. All of the Carson Home Accents Products that we have are shown on the page.
- Who provides your hit counter and website statistics?
- Our Extensive Website Statistics are provided by Web-Stat.com. Have a look for yourself.
Professional Website Statistics and Hit Counter! Free Trial Available!
- Where is your website hosted?
- Our incredible, wonderful, speedy, reliable, always-up website hosting is provided by LexiConn.com. Our great website shopping is provided by ShopSite and supported by LexiConn.
- Can you tell me about the History of Crystals?
- The History of Crystals is extremely interesting. Please enjoy our page of information!
 E-Mail Us If You Have Questions!
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~ Welcome! ~ If you are looking for a Beautiful, Long Lasting Crystal Gift, or a Treasured Decoration for your Office or Home, you are in the Right Place!
~ F.A.Q. ~ Frequently Asked Questions ~
