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Sundrop Crystal Information

Refund Policy
Items may be returned at any time for any reason for a refund. Items must be received by Sundrop Crystal in perfect saleable condition. If the items are damaged, no refund will be issued. There is a 15% restocking fee. Postage/shipping charges are not refunded. Return postage is not paid for or reimbursed.

Shipping Policy
Orders are sent using the United States Postal Service. Use of a PO Box address is acceptable. Items require HAND ASSEMBLY AND HAND WRAPPING. Orders are shipped within a few days when the hand work is accomplished. We cheerfully strive to meet any deadline you may have if you tell us what it is. Meeting deadlines is not guaranteed.
Privacy Policy
Customer information is never given or sold to anyone for any reason. Your privacy is ensured.
Payments
We accept Visa, MasterCard, Discover, and American Express Credit Cards. We also accept PayPal. Credit Card Logos Terms and Conditions

Returns & Guarantee: If you receive any product that does not meet your expectations, if it is defective, or you are unhappy with it in any way, you may return it for a refund or replacement, as you prefer. Items must be packaged carefully for return. This guarantee does not cover normal wear or damage resulting from misuse. We do not pay for your return postage. If you return an item for a refund, we will refund the amount of the merchandise, but we cannot refund the amount of the shipping. Crystals must be packed carefully and returned to us in PERFECT CONDITION. Make sure that crystals do not touch each other in the package. Make sure that beads do not touch crystals in the package. Refunds are not granted for chipped crystals. If you chip them before returning them, or if they become damaged in the mail on the way back to us, we are very sorry, but we will not provide a refund. Note that there is a 15% restocking fee on returned items. That is, if you purchase an item for $10 and you decide to return it, your refund will be $8.50. The fee covers the costs of receiving your item, checking it, returning it to inventory, and processing your credit. Send returns to: Address Will Be Provided. https://www.sundropcrystal.com/store/media/cards.gif https://www.sundropcrystal.com/store/media/paypal02.jpg