Wentworth-Douglass Hospital Mission and Values
All applicants are required to review our Values and Expectations. Please review these below.
Our Mission: Help individuals and families attain their highest level of health.
Our values: Teamwork, Integrity, Excellence, Respect and Caring
First Impressions: • Greet People immediately • Introduce yourself with a smile • Look and Dress professionally • Listen attentively
Teamwork: • Step up and help • Be part of the solution rather than the problem • Give and receive honest feedback • Promote the hospital’s mission • Keep promises • Be on time • Share information with other departments • Share praise and appreciation
Respect: • Take pride in everything you do and say • Respond to complaints / don’t be defensive/use good listening skills • Follow through and follow up • Embrace change • Treat customers with dignity and respect • Respect privacy and confidentiality • Communicate professionally
Caring: • Handle people and processes with care • Show compassion • Encourage and offer words of support and comfort • Be culturally competent
Excellence: • Keep patients and family appropriately informed and explain delays • Create a culture of highly reliable results • Find out what people really want - invite questions • Ask if satisfied • Initiate improvements by taking responsibility and initiative to make things better • Pay attention to little things • Observe and act before someone has to request assistance